Terms & Conditions

We are happy that you like arcasha’s products and that you want to shop with us!


General Terms & Conditions
These terms regulate all users of all content of the domain arcasha.com. The Terms and Conditions will be valid for all your future transactions with arcasha (henceforth: arcasha may be referred to as ’us’) and visits to the site. arcasha reserve the right to revise these terms and conditions. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.


Disclaimer
We do not guarantee that all the items available at the arcasha web shop are in stock at the time of your order.
arcasha cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors.
Neither can we guarantee that all information is up-to-date. Arcasha may at any time change the content of the site.
Though arcasha strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through the site are performed and concerned for by outside organizations.
In situations where arcasha act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
Arcasha cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. Arcasha cannot guarantee a problem-free uninterrupted and secure access to the site. We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.


Copyright
Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by arcasha.
For press inquiries, please contact us at cristina.arcasha@gmail.com.

 

Privacy Policy
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of arcasha. 

Cookies

Cookies are used in the site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

Payment & Prices
Prices include Romanian VAT.
Shipping costs will be added to your order. For shipping charges, please view the arcasha shipping table.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. 

Shopping
No binding purchase agreement between you and arcasha has been made until you receive an order confirmation from arcasha.


Exchanges and refunds
Please note that defects in products, which are caused by incorrect use or misuse, are not covered by the right of complaint.
The items you wish to return mush have been handed over to a freight forwarder no later than 8 days after you received you order.
During 8 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Arcasha cannot accept returns where labels have been removed or the package is damaged.
You are responsible for the shipping of returned items back to arcasha. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. However, arcasha will not charge additional shipping on exchanges. Refunds for returned merchandise will be made  within two weeks of the return of the product. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.
All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 8-day period following delivery.
Exchanges and returns can only be made as described in arcasha’s instructions. 

Return address

arcasha
1-3 Observatorului street
Cluj-Napoca
Romania


Deliveries
We will expedite your order as soon as possible. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.

Shipping Charges
For shipping charges, please view the arcasha shipping charge table.

Collecting Orders
All orders are shipped with UrgentCurier. Orders can be tracked at www.urgentcurier.com. Once the parcel has been shipped, you will receive an e-mail with a tracking number.

Uncollected items
Shipping costs will not be refunded for uncollected or rejected items.


Force Majeure
In case of Force Majeur, arcasha’s obligations are procrastinated. The contract between you and arcasha can in such cases be partially or fully terminated by yourself or by arcasha. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
arcasha will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.


Governing Law
These terms of use are construed in accordance with romanian law and you agree that the romanian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Romania and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.
arcasha reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.
For further information, please contact

E-mail: cristina.arcasha@gmail.com
Phone: +745050236


Update 11/09/2016